Nails Exam

1. Your state has new regulations for sanitation and safety. You feel many of these are unnecessary as well as inconvenient, so you: View results

• a. Comply, it’s law
• b. Ignore them
• c. Follow some
• d. Quit manicuring

2. If a client complains to you about another technician, you should: View results

• a. Get defensive
• b. Suggest client and technician talk
• c. Tell your opinion
• d. Call the boss immediately

3. You have a client who is always willing to try anything you suggest. At her next appointment, you should give her: View results

• a. Only needed services
• b. Every expensive service
• c. A discount
• d. Free polish

4. High ethical standards towards clients ( giving them only services they need and/or want ) will earn you: View results

• a. Larger commissions
• b. Boss’s approval
• c. Good reputation
• d. Big tips

5. When your appointments are running very late, your arriving clients should: View results

• a. Reschedule
• b. Expect shortcuts
• c. Be informed
• d. Go home

6. Professional ethics includes keeping your: View results

• a. Records accurately
• b. Tips secret
• c. Promises
• d. Breaks frequent

7. Learning about other services offered at the salon, such as hair and skin care, and then telling your clients about them, is called salon: View results

• a. Performance
• b. Show-off
• c. Networking
• d. Promotion

8. You must learn the differences between salon and drugstore products in order to convince clients: View results

• a. To purchase higher priced products
• b. To get the best deal on products
• c. That professional products are best for nail health and beauty
• d. That drugstore products lack quality

9. Some clients love to share with you stories about your coworkers, your employer, or others in your community. When these clients start to gossip, you should: View results

• a. Join in
• b. Close your eyes
• c. Leave station
• d. Remain businesslike

10. When you are around nail chemical, it is dangerous to: View results

• a. Eat
• b. Chew gum
• c. Talk loudly
• d. Smoke

11. The way you behave toward others when working in a salon is called: View results

• a. Good will
• b. Professional ethics
• c. Salon conduct
• d. Behavior

12. Personal problems should always be: View results

• a. Shared with coworkers
• b. Shared with clients
• c. Left at home
• d. Told to the boss

13. For the best professional appearance, you should be clean and fresh by bathing or showering and using a deodorant: View results

• a. Daily
• b. Once a week
• c. Morning and night
• d. Twice a month

14. When you communicate with your employer, no matter what the subject, you should always be: View results

• a. Grateful
• b. Honest
• c. Assertive
• d. Asking for raise

15. You should be a model of good grooming because you are a: View results

• a. Professional worker
• b. Member of beauty industry
• c. Pleasant person
• d. Model

16. Your best source of advertising to get new clients is: View results

• a. Radio
• b. Current satisfied clients
• c. Newspapers
• d. Coupon mailers

17. Your sense of right and wrong when you interact with clients, employer and coworkers is called: View results

• a. Honesty
• b. Professional ethics
• c. Moral values
• d. Moodiness

18. Your employer notices a technique you use that was developed and taught to you by a coworker. In this salutation, you should tell your employer: View results

• a. It’s your technique
• b. Coworker developed technique
• c. You learned at school
• d. Nothing-keep quiet

19. When you and your coworkers practice professional ethics, your salon will become: View results

• a. Well-know
• b. Successful
• c. More profitable
• d. Busier

20. Mrs. Smith is always hard to please; today, she’s especially difficult. In dealing with her, you should: View results

• a. Act professionally
• b. Ask her to leave
• c. Yell
• d. Charge her more