1. Mrs. Smith is always hard to please; today, she’s especially difficult. In dealing with her, you should:
View results
2. If a client complains to you about another technician, you should:
View results
3. When you are around nail chemical, it is dangerous to:
View results
4. For the best professional appearance, you should be clean and fresh by bathing or showering and using a deodorant:
View results
5. Some clients love to share with you stories about your coworkers, your employer, or others in your community. When these clients start to gossip, you should:
View results
6. You should be a model of good grooming because you are a:
View results
7. When your appointments are running very late, your arriving clients should:
View results
8. You must learn the differences between salon and drugstore products in order to convince clients:
View results
9. You have a client who is always willing to try anything you suggest. At her next appointment, you should give her:
View results
10. When you and your coworkers practice professional ethics, your salon will become:
View results
11. Your sense of right and wrong when you interact with clients, employer and coworkers is called:
View results
12. Learning about other services offered at the salon, such as hair and skin care, and then telling your clients about them, is called salon:
View results
13. Professional ethics includes keeping your:
View results
14. Your best source of advertising to get new clients is:
View results
15. When you communicate with your employer, no matter what the subject, you should always be:
View results
16. High ethical standards towards clients ( giving them only services they need and/or want ) will earn you:
View results
17. Your state has new regulations for sanitation and safety. You feel many of these are unnecessary as well as inconvenient, so you:
View results
18. The way you behave toward others when working in a salon is called:
View results
19. Your employer notices a technique you use that was developed and taught to you by a coworker. In this salutation, you should tell your employer:
View results
20. Personal problems should always be:
View results
